Will my Freedom Pass be renewed automatically?
We automatically renewed passes for Older Persons pass holders, who from our residency checks, were still living at the same address as shown on our records. We wrote to those pass holders who were flagged as possibly having changed address with instructions on how to complete the renewal process.
Is the Freedom Pass being stopped?
Suspension of free travel for Older Person’s Freedom Pass and 60+ passengers during morning peak hours was introduced in June 2020 and will be in place until further notice.
How long does a Freedom Pass last for?
five years
The passes are valid for five years at a time and the expiry date can be seen on the front of the card, above your name. People holding an older person’s Freedom Pass must renew it but for disabled permit holders, the process is automatic and a new permit will be sent by the time the current pass expires.
How do I contact Freedom Pass?
If you have any enquiries about the Freedom Pass please call the dedicated helpline on 0300 330 1433 or email [email protected].
What documents do I need to renew my Freedom Pass?
Documents and photograph
- Current passport.
- Medical card.
- Birth certificate (unless your name has changed)
- Current driving licence.
- Letter of state pension entitlement (Please include your date of birth)
- European ID card.
How do I renew my freedom?
Renew Your Freedom Pass Online
- Unique renewal number.
- Last 4 digits of Freedom Pass number.
- Email Address.
- Your password must contain at least 6 characters and combine uppercase and lowercase letters and numbers.
- Confirm password.
What is my Freedom Pass number?
You can contact us by: calling the dedicated Freedom Pass helpline on 0300 330 1433.
What is the difference between Freedom Pass and 60+ Oyster card?
Using the pass The pass allows free travel on buses, Tube, tram, DLR, London Overground and most National Rail services in London. Pass holders also get a discounted fare on River services and the Emirates Air Line. 60+ Oyster pass holders are not entitled to free travel on services outside of London.
Can I use my Freedom Pass outside London?
No. In London, the Freedom Pass is an Oyster smartcard that uses a different technology to the one elsewhere in England, so you will need to show your pass.
How far out of London can I use my Freedom Pass?
Freedom Pass is valid at any time between Liverpool Street and Enfield Town and also Liverpool Street and Theobalds Grove on London Overground. On National Rail services for these routes, Freedom Pass is valid from 09.30 Monday to Friday and at any time on weekends and public holidays.